Call Sentiment Evaluator

Agent|Built by :TheNoah.ai

Evaluate Call Quality and Customer Sentiment at Scale. AI analyzes every customer call for tone, emotion, and intent — giving CX teams actionable sentiment scores without manual listening.

Categories :

Data & AnalyticsContent Generation

Tags :

Customer SupportAISentiment Analysis

Target Personas :

AI Security Teams

Value Propositions:

Assets Saviour

Everything you need to analyze, score, and act on customer call sentiment efficiently
Call Audio Integration - Connects to telephony and call recording platforms to ingest customer call audio in real time
Sentiment Scoring Engine - NLP models analyze tone, emotion, and intent assigning positive, neutral, or negative scores per call
Agent Performance Analysis - Individual agent sentiment scores are tracked and benchmarked to identify coaching opportunities
Theme & Keyword Extraction - Recurring customer pain points and topics are automatically extracted across call volumes
Trend Monitoring - Sentiment trends are tracked over time by product, region, and customer segment for proactive CX management
Actionable Alerts - Negative sentiment spikes and high-risk customer signals trigger real-time alerts to CX and team leads

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